Frequently asked questions
What is the warranty?
Our warranty covers the glass for 2 years
What is the return policy?
Our glasses have a 30 day return policy
How long does shipping take?
Our glasses take 7-10 business days (expedited shipping available for an additional cost)
Who do I speak with if I have an issue with the glasses?
info@nueyes.com or call 800-605-4033
Is there a headlight on the glasses?
Our glasses comes with dual illumination
How long does the battery last?
Our glasses have a runtime of 4-6 hours and comes with two batteries and a 15-minute hot swappable within the NuLoupes smart glasses themselves (do not try to remove or change internal battery)
Do you sell extra batteries?
Yes
Can you mirror a monitor?
Our glasses use a standard Miracast protocol or the included Type-c or HDMI plug.
Does Nuloupes come with RX Inserts?
Our glasses do not come come with RX Inserts, but we are working we can provide custom RX inserts that connect to our glasses.
Do the NuLoupes come is different sizes for heads?
Our glasses currently only come in one size with adjustable IPD, but we are working with our team to develop additonal sizes and configurations. If you are interested please contact us directly.
Is there WiFi, or other wireless, connectivity?
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Is there any audio support (mic, speaker)?
Our glasses include dual microphones and we are developing our speaker technology currently.